Returns & Exchanges
We want you to be fully satisfied with your Db Journey gear, which is why we offer a 100-day return window for all items in their original condition. Whether it's a fit issue or a change of heart, we've streamlined our process to ensure your return is handled swiftly and sustainably.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in unused condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at the nearest carrier location.
Refund Processing
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing